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Skills

  • Chat Support
  • Customer Service
  • Data Entry
  • E Commerce
  • Email Services
  • Microsoft
  • Microsoft Excel
  • Microsoft Word
  • Order Processing

Services

  • Customer Service

    $10/hr Starting at $300 Ongoing

    Dedicated Resource

    I can provide Customer Support thought chat and email. I can answer messages in Facebook and other social media sites as well.

    Chat SupportCustomer ServiceEmail Services

  • Order Fulfillment

    $10/hr Starting at $300 Ongoing

    Dedicated Resource

    I can do order fulfillment for E-Commerce business. I have experience fulfilling orders through Shopify, Aliexpress and WooCommerce.

    E CommerceOrder Processing

  • Data Entry

    $8/hr Starting at $250 Ongoing

    Dedicated Resource

    I have basic data entry experience. I have knowledge in using MS Excel, Sheets, Docs, MS Word and the like.

    Data EntryMicrosoftMicrosoft ExcelMicrosoft Word

About

I provide exceptional Customer Service and E-Commerce related skills to help customers and businesses alike.

My name is Rikka Zarah A. Quiestas and I'm from the Philippines. I'm a single mom of two who is seeking for a full time and long-term job in the freelancing world. I'm very hardworking, determined, trustworthy, honest, and very eager to learn new things. My long-term experience in the customer service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have experience as a Technical Support Representative for a cable company, as well as being a Customer Support for a telecom account and a business account. All in all, I have 8 years experience as Customer Support in the corporate world. My most recent experience as a Customer Support is from a drop shipping business that handles shipments worldwide. I worked for more than 2 years with them. Aside from answering customer’s emails thru Freshdesk and Facebook Messenger like asking information about the product, tracking orders, reporting broken/faulty items, asking for refund/replacement, I’m also an Order Fulfillment Expert from the same online store. I fulfill products everyday from Shopify, WooCommerce and Aliexpress. We also pay the services of a logistics company to ship our products to different destinations worldwide. I communicate with the logistics company agent almost on a daily basis for questions, concerns, issues and to make sure everything runs smoothly.. I use different tools and websites like Paypal, Stripe, Gmail, Freshdesk/Zendesk, Dropified, Skype, Snagit, Excel, Word, Docs, Sheets that goes along with my everyday tasks. I believe that I have enough Customer Support experience for the position that you are looking for. Hope that you will let me show you my experiences and skills that can help you with your company or business.

Work Terms

I can work from 20-40 hours a week. Night shift will do. My preferred mode of payment are thru Direct bank Transfer or Paypal. Mode of communications that I used are Skype, Telegram and WhatsApp.