Dedicated Professional Driven For Success.
Leader with a myriad of experience throughout many diverse cultures and lines of business. Skilled in BPO and call center environments, having knowledge and experience in end to end service delivery. Experienced in launch and management of centers in diverse locations including offshore vendor management. Recognized for excellence in planning and executing with a keen focus on process enhancements and bottom line P&L improvements.
* Pro-Active Leadership Skills * Business Launch and Support
* Staff Coaching and Mentoring * SOP Management
Specialties: Operations, Vendor Management, Training, Launch Support (USA & Overseas), public speaking, writing, leadership training/development, networking, SOP management.
Work Terms
Hours are as needed per contract, we are here to assist our partners with an understanding that hours and needs of the business will change.
Payment terms will vary per contract due to the startup costs if any are needed etc. will be outlined in the RFP process documents.
Communication styles preferred vary as needed by dictation of the contract. We have the ability to secure inbound and outbound lines, as well have experience with click to chat and multiple lines of business support.