"Success is the result of perfection, hard work, learning from failure, loyalty, and persistence".
A self-motivated professional with 4 years of experience in business process outsourcing (BPO) industry including and assigned to different positions :
1. Garette and Talon (Justflowers.com)
2. Results Companies -(Sprint, Virgin Mobile and Assurance Wireless Telecom. companies)
3. Teletech - (Bank of America)
Assigned to Different Positions
1. Customer Service/ Technical Support Representative (Total of 3 years) - Answering Calls - Troubleshooting - Processing orders -Back office works, consolidations, reports, work sheets
2. Assistant Supervisor - Evaluation of work of Team - Weekly Reports of Team Strengths and weakness -Team Agenda - Supervisor's calls, Ticket and Escalations
3. Bank Associate - Account Maintenance for Checking and Saving Bank accounts. - Fraud Issues - Inquiries like : Remaining Balance, Activities on the account, Charges, Changing of account types, Replacement card, Policies and regulations, and Online Banking etc.
When it comes to my career. I'm the type of person who loves to explore things. I'm always eager to finish my work presentable and on time. I make sure I have good communication, written or verbal with my clients or co-worker for me to have an efficient work and productivity. I speak, read and understand the English Language at all levels sufficient to communicate effectively
I am very flexible and willing to try new things related to my work that would help me to become better at what I do.
I am always concerned and aware with the quality of work that I produce and I ensure that my work is presentable and appealing, whether I'm working with multiple or single projects.
I am computer-literate and can easily manage to work online with multiple task at hand.