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Skills

  • Blog Writing
  • Content Writing
  • CRM
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Email Marketing
  • Email Services
  • Marketing
  • Social CRM
  • Writing
  • Zoho

Services

  • Digital Marketing - Content writing

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    - Marketing campaigns content panning and writing for Blogs and Social Media platforms - Managing Marketing Content Calendar - Setting KPIs for marketing Campaigns that align with the Business Marketing...

    Blog WritingContent WritingCRMCustomer SatisfactionCustomer Service

About

Dedicated Digital Marketer who loves working on creative and challenging projects

I have been working for 8+ years in in the Cement, Continuing Education, Contact Centers and Engineering Sectors. My Job roles were in the fields of Marketing, Customer Service, Administration, and Business Development. My native language is Arabic and I am very fluent /semi native in English.
I have a Bachelor’s degree in Economics from University of Alexandria, Faculty of Commerce (English section) and a certificate in Digital Marketing from Udacity. I also have a certificate in the Fundamentals of Supply chain management.
My work experience combined with my education has broadened my view and provided me with flexibility to find creative solutions to reach my project goals.
Working as a Marketing Specialist in the Cement sector, I was responsible for Customer Loyalty programs, the business Facebook Fan page. My Job Responsibilities included organizing company events. Also I was responsible for analyzing the sales team performance and providing performance reports measuring company targets’ achievement rates.
Working as Marketer in the Continuing Education sector, operating on a very special niche of Clients, I was responsible for the content planning and writing for the Degrees and Certificates marketing campaigns. Furthermore my job responsibilities included SMS campaigns, Events’ marketing and marketing for seasonal workshops.
I was responsible for growing the company fan page, keeping customers engaged, doing surveys and polls. The final target for my work was the number of students enrolled per course or number of event/ workshop attendees. We operated mainly in the MENA region and the Gulf area.
I have worked in Contact centers for Cisco systems and Certifix Livescans. Cisco is a well-known multinational Conglomerate that develops, manufactures and sells networking hardware, software, telecommunications equipment and other high-technology services and products. I worked in its contact center for two years I have rotated between order fulfillment and Logistic

Work Terms

I am available to work 20 hours per week. You can message me directly and I will be happy to help you