Well versed in designing of creative solutions aimed at maximizing customer satisfaction. Excellent understanding of quality management in a services environment;

A competent professional with 14+ years’ experience in presales, Operations Management, Process Management, Customer Relationship Management & Team Management. Highly self-motivated professional with experience and expertise focusing on providing world class customer experience through the implementation of multi-modal (voice, e-mail, chat, social media, etc.) support strategies.
? Proficiency in Presales, Due Diligence, Solution Planning to Deal Closure and delivering major customer CTQ’s, such as Productivity, Accuracy, and Customer Delight.
? Hands on exposure in performing market research for determining brand effectiveness between the brands, mystery shopping to understand the industry challenges etc.