Project & program manager with data analysis, strategic, and communications specialties.
Project & program manager with data analysis, strategic, and communications specialties. Experience focused on continuous process improvement and aligning daily operations with long-term organizational goals. Background in transforming ideas into results through thoughtful problem-solving, and user-driven system design. Exceptional communicator, delivering clear and concise messaging, and effectively engaging stakeholders. Mentor and trainer, collaborating well with interdisciplinary teams. Technically adept and proficient in Microsoft 365, SharePoint Designer, Tableau, PowerBi, basic SQL, MS Access.
• Project Management: agile, waterfall, lean
• Service Now, Asana, Jira, MS Project
• PMP & PRINCE2 education
• Process improvement, process maps
• SOP, policy development, training
• Performance metrics, dashboards, KPI, MI
• Change Management, planning, analysis, design
• Leadership, customer service, coaching education