? Leading, mentoring & monitoring the performance of team members and the leaders to ensure efficiency in process operations and meeting of individual & group targets.
? Managed revenue and expenses to reflect budget constraints.
? Responsibilities as an Operations Manager include the management and coordination of the activities like planning and scheduling the daily operations and future growth.
? Planned and monitored daily staffing schedules and adjusted accordingly to ensure adequate staffing levels that support operational demands and business objectives.
? Managed and oversaw administrative functions to ensure all paperwork was processed efficiently and in a timely manner and met all compliance requirements.
? Organizing and guiding floor support staff for process training and on job training to the new employees as a trainer, to ensure that employees adhere to all quality tools and procedures.
? Responsible for ensuring that team policies were consistent with overall corporate strategies.
? Collaborate closely with the business manager to support existing revenue-generating activities and develop new ones.
? Developed T.L’s to coach new associates and incorporate corporate values.
? Creating and sustaining a dynamic environment that fosters development opportunities and motivates high performance amongst Team members and the leaders.
? Conducting training sessions & in house forums to boost the technical and soft skills of the associates.
? Functioning as a central point of contact for reporting & escalating system issues.
? Identifying improvement areas & implementing measures to maximize Client and Company satisfaction levels.
? Taking initiatives through various programs that the team members and the leaders follow all the policies and procedures.
? Taking escalations for resolving critical issues; ensuring CTQ (Critical to Quality) Delivery & Business Continuity.
? Setting up targets, SLA’s for the process – setting and maintaining CTQ (Critical to Quali

Work Terms

Hourly Work