An enthusiastic IT professional having great adaptability for various situations. Possess good communication skills, creative thinking, and great team player.

ServiceNow Technology and Architecture:

? Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.
? Implement technology specific best practices and standards.
? Researches and evaluates alternative solutions and recommends the most efficient and cost effective solutions
? Proposes data model, design changes to processes and products, exerts significant latitude in determining objectives of an assignment.
? Translates requirements into functional and technical requirements
? Designs and develops extensions to Service Now data model in support of requirements towards AMDB and CMDB, SACM and other modules.
? Reviews and refines designs for usability, reviews testing scenarios and refines test cases, to ensure applications quality and works with users to review test results to ensure they meet expected results
? Support and coordinate scheduling and execution of releases, product upgrades, new technology deployments.
? Evaluation new features and produce comprehensive analysis and recommendations.
? Perform and participate in product roadmap planning, participate in disaster recovery planning and testing, etc.
? Provide 2nd/3rd level ServiceNow support, resolve incidents.