Hey there, I'm Serd. I'm thrilled to bring over a decade of diverse customer service expertise spanning healthcare, logistics, finance, and telecommunications. My unwavering dedication to crafting memorable customer experiences, combined with my broad industry knowledge, positions me as an ideal candidate for any customer-centric ventures.
Throughout my journey, I've honed the art of delivering stellar customer support, ensuring client satisfaction, and driving overall happiness. I'm proficient in navigating leading platforms such as Zendesk, Freshdesk, MS Suite, and G-Suite, adept at managing inquiries, resolving issues, and orchestrating seamless customer journeys while aligning team members for project success.
My experience in healthcare has equipped me with the skills to manage patient records, schedule appointments, and handle sensitive information with the utmost confidentiality and compliance with HIPAA regulations. This background ensures that I can provide compassionate and efficient service to patients and healthcare providers alike.
In the logistics sector, I've excelled in coordinating shipments, managing supply chains, and optimizing inventory levels. My ability to liaise with vendors, negotiate contracts, and track shipments ensures timely delivery and cost-effective operations. This logistical expertise translates into smooth and reliable service for customers, keeping operations running seamlessly.
Working in finance has given me a strong foundation in financial reporting, budget management, and regulatory compliance. I support executives and teams by preparing financial documents, reconciling accounts, and assisting with audits. This meticulous attention to detail ensures fiscal responsibility and adherence to industry regulations, providing clients with confidence and peace of mind.
In telecommunications, I've managed customer inquiries, technical support, and service upgrades. My technical proficiency allows me to troubleshoot issues effectively, ensuring minimal downtime for customers. This expertise ensures that clients receive prompt and accurate solutions, enhancing their overall experience.
Beyond customer service, I offer training and quality assurance services. Rest assured, your customers will leave interactions well-informed about your products and services, capable of handling basic troubleshooting or resolving inquiries independently. I create comprehensive training programs that empower customer service teams to excel, fostering a culture of continuous improvement and excellence.
I'm available round-the-clock and thrive on handling urgent projects with efficiency and precision. My adaptability and resilience make me an asset in dynamic environments, where quick thinking and problem-solving are paramount. Whether it's a high-pressure situation or a complex project, I'm ready to deliver exceptional results.
In addition to my technical skills, I bring strong interpersonal and communication abilities. I excel i
Work Terms
I will adapt to your timezone. I accept payments via Paypal and US bank.
For 3-6 months contract, please pay half at the start of the project and half two weeks before the contract ends.
You can draft your own contract or you can sign mine.
Signing only means we will work together for the stated time and terms on the contract.
I operate under "contractor" status and not as an employee.