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Skills

  • Analytics
  • Course Material
  • Customer Service
  • Engineering
  • Skill
  • Technical Support

Services

  • Customer Service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    With 10+ years experience in the field of customer service and technical support! Professional Conduct: Maintains a professional attitude at all times, providing the highest possible standards of customer...

    AnalyticsCourse MaterialCustomer ServiceEngineeringSkill

About

Chemical Engineering graduate (2.1 Honours) with proven customer service & project support/management experience. Aptitude for complex problem solving.

KEY SKILLS & AREAS OF EXPERTISE

• Technical solution provision: Able to swiftly analyse, troubleshoot and produce solutions for a variety of technical problems, by applying acquired knowledge and using analytical skills honed and developed over the course of my Engineering degree.
• Programming: Exposure to programming via a university project in where MATLAB (Matrix Laboratory) was used to model vehicle performance for the Bloodhound Supersonic Car, designed to reach 1000mph and break the land-speed record. By applying various mathematical functions, creating multi-dimensional arrays and control loops, and lastly debugging the script, optimum levels of thrust and times to open the safety parachutes for the car could be calculated and plotted onto a graph.
• Data Analysis: Able to process, interpret and present large quantities of data from various sources and produce subsequent detailed technical reports, via the use of advanced Excel capabilities (Pivot Tables, VLOOKUP, Goal Seek and formulae), demonstrated throughout various university assignments.
• Communication skills: Able to clearly present and communicate thoughts and ideas to colleagues and clients alike, explaining technical information to non-technical users.
• Project Support and Management: Able to work efficiently and effectively with team-members and where necessary, take ownership of a situation and ensure an ideal outcome of a problem situation, fulfilling all duties and responsibilities. Highly capable of prioritising workload and handling truncated and overlapping deadlines, constantly performed and demonstrated throughout various university projects.

SOFT-SKILLS & HOBBIES

• Can converse, read/write in Spanish at an intermediate/business-conversant level
• Spoken fluency in Urdu/Hindi/Punjabi
• Enjoy participation in numerous sports including: Cricket at Club-level, Football & Weight Lifting
• World travel and cultural exchanges
• Monitoring technological advancements

Work Terms

As preferred by my clients. I offer full-flexibility.