last 15 years i am working in information technology, Working as a technical consultant, Onsite and remote support for all IT related issues
Handling procurement and managing new IT projects
• Administration of Windows 2008,2012 & 2016 servers
• implementation of new solutions and improving resilience of the current environment;
• Maximizing network performance by monitoring performance, troubleshooting network problems and outages, scheduling upgrades and collaborating with network architects on network optimization;
• Designed, Configuration, maintenance and Installation of VPN Connections.
• Configuration & Management of Firewall.
• Configuring and managing ADSL, ISDN & Leased lines.
• Configuration and Maintenance of Domain and Terminal Servers.
• Backup, Antivirus Management (acronis, Symantec (NAS /TAPE Drive)/ Kaspersky, Trend Micro, Sophos, Eset, Etc).
• Good knowledge in NAS Storage devices configuration and maintain
• Installation, troubleshooting of printers, plotter, wireless, router, switch, network storage systems and related hardware.
• Installing, configuring and troubleshooting ERP software and providing great customer service to users
• Provide voice / Remote support to clients for network / System troubleshooting.
• Maintained file servers, NAS, VPN gateways, systems and virus protection.
• Setup of several new offices, including configuration of Servers, Firewall, Nas, Backup solution under Domain.
• Establishing networking environment , directing system installation, defining, documenting, and enforcing system standards.
also good knowledge in Microsoft office products
• Installation and maintenance of Windows Clients
• Work with DHCP, DNS, ADS, TCP/IP, LAN, WAN
• Provide technical support to remote Computer.
• Installation of printer, scanners and other devices
• Desktop support including virus and spy ware removal skills.
• Configure Microsoft Outlook Express for users.
• Diagnosing and troubleshooting PC hardware failures; replacing failed hardware.
• Provide support on software.
• Diagnose and resolve network connectivity issues for the clients.
• Solving customer problems as per their requirements.
• Data backup and recover