Helping executives grow revenue generation capabilities as a result of excellence in supporting go-to-market back office operations, partner relationship management, and customer experience

When networking with Customer Experience professionals, the commonality of challenges they face becomes readily apparent. This seems to be true regardless of industry, market segment, product type or service offering.

Customer Care organizations have been significantly affected by corporate cost control measures that have reduced the investment in tools, processes, and resources in order to increase profitability in challenging revenue markets. A consequence of this trend is an internal focus on operational costs, especially those investments that are difficult to directly correlate with revenue growth.

The Customer Experience professional possesses the difficult task of maintaining or improving customer experience in the midst of a customer base with ever increasing expectations without the necessary tools and investments to be effective.

Founded: 2011

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