Banner Image

Skills

  • Demo Video
  • Administrative Assistant
  • Client Development
  • Customer Service
  • Email Services
  • Executive Assistant
  • Leadership
  • Management
  • Software Development
  • Technical Support
  • Virtual Assistants
  • Virtual Reality (VR)

Services

  • Technical Support

    $10/hr Starting at $40 Ongoing

    Dedicated Resource

    Provides technical support to non-technical end users Troubleshoot issues Demonstrate subject matter expertise on issues

    Demo VideoTechnical Support

  • Customer Service

    $8/hr Starting at $40 Ongoing

    Dedicated Resource

    Provide customer service via phone, chat, or email Demonstrate subject matter expertise on issues Patiently resolve user's issues and concerns

    Customer ServiceEmail Services

  • Team Management

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    Manage team and coach them to reach the targets Make sure SLAs are met Train and develop teams for updates

    LeadershipManagement

  • Virtual Assistant

    $10/hr Starting at $500 Ongoing

    Dedicated Resource

    ? Communicate directly with clients regarding their requests ? Interpret and predict client needs ? Develop execution strategies to fulfill client needs

    Administrative AssistantClient DevelopmentExecutive AssistantSoftware DevelopmentVirtual Assistants

About

Technical/Customer Service | Virtual Assistant | Team Leader

I have a vast experience working in the BPO industry. Since 2008 to 2011, I have been working as a technical support representative for American ISPs (AT&T and Time Warner Cable). From 2012 to 2014, I have been working as an IT Helpdesk for UBS. I have also been a Team Lead for while with UBS. My most current work is as an Application Support Team Lead for an online streaming service in the US is a work from home job.

With my experiences, I know that I can contribute to the company’s goals. I am a problem solver, analyzer, and love to help other people with whatever technical issues they have.

Work Terms

I can work from 20- 40 hours per week depending on the business needs.