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Skills

  • Customer Service
  • Live Action Style
  • Monitoring
  • Quality Assurance Auditing
  • Training

Services

  • Customer Service

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    1. Providing customer care activities for defined client projects. 2. Provide the Account Status for their Accounts and assist them on how to complete their application and concerns. 3. Process Escalation...

    Customer Service

  • Quality Assurance Analyst

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    1. Evaluating Agents. 2. Doing Live Monitoring and provide immediate feedback after the call. 3. Coaching Agents to have better performance. 4. Lecturing newly hired employees regarding the campaign Protocols...

    Live Action StyleMonitoringQuality Assurance AuditingTraining

  • Team Lead

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    1. Providing feedback sensitively and in a timely manner. 2. Communicating clearly so that everyone knows exactly what they should be doing. 3. Organizing efficiently to keep projects flowing harmoniously...

About

To provide GOOD AND QUALITY work.

I have been working in a Call Center Company for more than five years from now. I have been a Customer Service Representative for more than a year handling Back Office Financial Account. More than 3 years as a Quality Assurance Analyst who handles Moderation, Outbound / Inbound Calls, and Back office Campaign. I have also had an experienced as a Team Manager for 5 months for voice, chat support and email support Campaign.