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Skills

  • Citrix
  • Coaching
  • Creative
  • Data Management
  • Engineering
  • Helpdesk
  • Software Design
  • Systems Engineering
  • Team Management
  • Troubleshooting
  • Vpn

Services

  • IT support Engineer

    $12/hr Starting at $25 Ongoing

    Dedicated Resource

    User Setup - Added User I. D.s; set-up printers; Lotus Notes I.D. or Mobile; Internet/Proxy server; data directories; special software, etc. Assisted in deploying VPN roll out at Canada Life. Provided...

    CitrixCoachingCreativeData ManagementEngineering

About

Technical support Engineer

Performed and applied System Administrative privileges\commands\utilities given to our helpdesk for Mainframe, Midrange, LAN Security and Systems\Printer control.

Reset Accesses and functionality to particular areas of the Mainframe and Midrange Systems. Provided 1st and 2nd line support for all Systems, Applications, and Operating Systems for

All of Sprint United regions as well as some Long Distance services. 60-90% Resolution rate.

Controlled activity to Printer, Router, Line, Workstation Nodes, and Mainframe sessions. Responsible for the documenting/dispatching of Electronic tickets of all calls taken.

Conducting proactive checks with regards to Windows and Antivirus.

Installation, Configuration, Patch Upgrade, and performance tuning on UNIX, system software & hardware.

Find services and Processes, Find Server IP address Server name, Domain, Domain Controller, OS type Experience in with Virtualization technologies like installing, configuring, VMware vSphere. Creation,

management, administration and maintenance of virtual servers and clients. Installation of ESX server and creation of VMs and install different guest OS. Installation of VC server and Installing Virtual center components

Updating ESX host’s using VMware Update manager.
Monitoring and managing performance of ESX servers and Virtual Machines.