A self made Service Support professional, having 7 years of experience in service industry in eCommerce, Consumer Goods, and ITES sector. I have a proven track record of achieving superior results by integrating diverse disciplines and competencies. An efficient leader with strength in request workflow management, process improvement, optimum resource utilization, task scheduling, monitoring, coaching, mentoring, and ensuring back-up for vital positions.
Professional Summary
? Experienced and successful professional with distinct expertise in Analysis, design and implementation of tailored business solutions in the E-commerce industry.
? Experience of 4 yrs in process management with a team strength of 30-35 members
? Accustomed to work successfully in a highly cross-functional organizational atmosphere
? Successful in leading and mentoring cross- functional teams across multiple locations and environments in order to achieve peak levels of productivity
? Excellent interpersonal skills in communications, client relations, creating process & service standards for business excellence. Quick learner with strong grasping ability to rapidly adapt emerging technologies
Professional Highlights
? E-Commerce Systems
? Content Management/Enrichment, Cataloging
? Category management
? Resources Planning & utilization
? Quality Control
? Back Office / Operations Team management
? E-Commerce Imaging
? Vendor Management
Technical Skills
? Advanced Knowledge of Microsoft Office Excel
? Core Knowledge of VBA Macro
? Advanced knowledge of Internet & Hardware
? Adobe Photoshop
? Basic knowledge of HTML
Personal Details
Hobbies: Sketching, Cooking
Work Terms
Available Full Time