Freelancer with value to offer
I have worked in various roles such as in education (teacher, tutor and course co-ordinator), face to face and phone based customer service, data entry, administration and promotional marketing since 2005. Industries I have worked in have included education, retail, food and beverage, oil and gas, government policy, utilities, airlines and motor vehicle insurance. I have been traveling extensively since 2015 and am looking at working in a variety of freelance roles to further develop my skillset to be able to work remotely in the future. Below are my set of skills and competencies :
• Passion for providing exceptional customer service
• Ability to build rapport with customers from various backgrounds
• Ability to apply questioning techniques and a range of other strategies to develop effective solutions for customers based on their queries and needs
• Ability to communicate clearly and effectively to a range of audience in both written and verbal forms
• Ability to work with large volumes of alphanumeric data in an accurate and timely manner
• Competent in a range of IT skills, including SAP and CRM database
• Ability to prioritise and complete a variety of tasks in an accurate and timely manner
• Fluent and strong command in English and the ability to proof read and edit a range of written and numerical material in a thorough, efficient and accurate manner
• Ability to research thoroughly and present evidence on a range of topics based on the needs of the client / organisation
• Ability to follow policies and procedures strictly and thoroughly
• Willingness to learn, develop and progress
Services I am willing to provide as a freelancer include :
* Customer service - phone and email based
* Virtual assistant / administration
* Data Entry, analysis and presentation
* Internet researching
* Proofreading and editing
* Online Teaching and tutoring
* Content Writing and blogging
* Managing social media content
Work Terms
I am very flexible with my work hours and pay rates, have a speedy and reliable internet connection and can be contacted anytime via email (will respond almost immediately)