"Empowering Excellence Through Words: Crafting Compelling Content, Nurturing Writers, Delivering Impact."
With an extensive background in various domains, my expertise spans across Retail Banking, Client Experience, and Front Line Customer Service. I have excelled as a Contact Centre Consultant, Quality Assurance Specialist, Team Leader, and Manager, gaining insights into effective customer interactions. My proficiency extends to Sales Consultation, Coaching, Training, and Facilitation, where I've orchestrated impactful learning experiences. My skill set includes adept Project Management, especially in the realm of Conferencing, and I have embraced roles as a Head of Learning and Development, Learning and Development Manager, Training Consultant, and Freelance Facilitator. My journey is a testament to my dedication to fostering growth, excellence, and effective communication in various professional contexts.
Work Terms
9am to 12pm CAT