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Skills

  • Chat Support
  • Dashboard Design
  • Email Support
  • Gorgias
  • Help Desk
  • Helpdesk
  • Helpdesk Support
  • Intercom
  • IT Consulting
  • Phone Support
  • Standard Operating Procedure Writing
  • Tooling Design
  • Training
  • Zendesk

Services

  • Help Desk & Contact Center Set Up

    $154/hr Starting at $135 Ongoing

    Dedicated Resource

    Helpdesk & Contact Center Software Solutions: - Setups & ongoing Maintenance - Reporting Query & Dashboard Setup - Best Practice Settings Audits & Suggestions - Integrations with other Apps & Tools...

    Chat SupportDashboard DesignEmail SupportGorgiasHelp Desk

About

Setting Up Your Help Desk Just Got Easier!

Smart Instinct is the realized dream of CEO and founder Jay Biros. Jay has spent the past 10 years in the support and client services industry. He’s worked with companies to optimize and customize their user and management experience. This is done by organizing and streamlining some of the most complicated and time-consuming tasks. Here at Smart Instinct, we know that what happens behind the scenes can make or break a business. Jay and his team are ready to share their Smart Instinct with you.

We've worked with game developers AAA and indie, international and local airports, ecommerce companies, and most industries in-between. We have expertise with Zendesk, Talkdesk, Freshworks, Kustomer, Intercom, and others too.

Our design and setup principle is simple, clean, & concise. Staying true to that principle helps build simple to manage help desk implementations & optimizations, and empowers self-sufficiency from agents and admins alike. These designs and setups can help your team quickly change help desk settings, reduce backlogs, reduce response times, and increase first response resolution.

Founded: 2020