Customer Support & Lead Generation

Inside Sales Executive
Arvato Bertelsmann
Jun 2018 to Mar 2019 (9 months)
B2B Leads Generation.

Technical Support Team Leader
CIT Solutions Pvt Ltd
Jan 2018 to May 2018 (4 months)
#Determined the duties and responsibilities of individuals in a team and ensured the issues to be resolved courteously and within SLA. #Reported any problem or fault in the project to the project manager or supervisor. Also contributed as Senior Technical Support Engineer. #Coordinated with Field engineers for escalated issues . Managed customer escalations which ultimately resulted in favorable customer satisfaction ratings.

Senior Technical Support Engineer
CIT Solutions Pvt Ltd
May 2016 to Jan 2018 (1 year 8 months)
#Responsible for monitoring alarms generated in Unify tool (Inventum Product) for data incidents, Alerts, service requests related to ISP. #Mentored and coached junior level Technical Support Representatives. #Participated in team meetings weekly, ask questions and provide input on case backlog, technical process, and new processes within the department. #Responsible for the coordination with field engineer to resolve issues within SLA.

L2 Technical Support Engineer
Tata Business Support Services
Jul 2014 to Apr 2016 (1 year 9 months)
#Resolved customer issues related to ISP via calls and mails. #Responsible for basic troubleshooting for all the data circuits by monitoring alarms through NMS tool, network diagnosis via Ping, check data incidents, alerts and service requests. #Responsible for coordination with field engineer and providing technical support to them based on customer’s request to resolve issues within SLA.

Work Terms

Available to work in EST and IST time zone.
30% Upfront Payment Rest on completion.
communication via Skype & Email