"Empowering Excellence: Transforming Infrastructure, Driving Strategic Initiatives for Business Success."
"Results-Driven Leader with 18+ Years of Proven Excellence in Operational Excellence, Infrastructure Management, and Transformative Project Leadership
As an enterprising leader with a keen analytical mindset, I have forged a path of success through adept supervision, strategic planning, and meticulous management of multifaceted projects. With a robust background spanning Operational Excellence, Infrastructure Management, Process Improvement, Vendor Management, Client Engagement, and Escalation Management, I bring a wealth of experience to drive business success.
My extensive intelligence in ITIL & ITSM foundation framework, including expertise in Incident Management, Problem Management, Change Management, Configuration Management, and Asset Management, has been pivotal in ensuring seamless service delivery. Engaged in ISO 27001, ITGC-Audit-Governance, PCI DSS, and Compliance audit, I am dedicated to maintaining the highest standards of security and compliance.
Functioning as an Engagement Leader, I have spearheaded strategic solutions and transformations, consistently achieving year-on-year success in complex and innovative technology implementations. My capabilities extend to defining service standards, governance structures, and best practices that set benchmarks for excellent service delivery.
In Project Management, I exhibit proficiency in directing all phases—from planning and scope definition to resource planning, budgeting, vendor management, and execution. I have successfully implemented Agile and Waterfall practices, ensuring projects are delivered within pre-set budgets and deadlines.
With a global perspective, I have managed diverse international clients from Africa, the UK, and the US, ensuring their satisfaction and success. My skills in creating and overseeing various documentation, including IT assessments, SOPs, SOWs, Reports, Project plans, and Presentations, highlight my commitment to meticulous planning and execution.
A dedicated and versatile leader, I have effectively led and motivated teams of over 40 Engineers, emphasizing high morale and low attrition. My innate skills in recruiting, leading, training, and monitoring multicultural teams ensure the consistent delivery of business value.
I am poised to bring my wealth of experience to a dynamic organization, driving transformative initiatives and achieving unparalleled success in service and operational excellence."
Work Terms
Hours of Operation:
"Our standard business hours are Monday to Friday, 9:00 AM to 5:00 PM Indian Standard Time (IST). We operate within this timeframe for communication and project-related activities."
Payment Terms:
"Payment terms are net 15 days from the date of invoice. We accept payments through Guru.com's platform, and invoices will be issued upon the completion of agreed-upon project milestones."
Preferred Communication Style:
"Our preferred mode of communication is through Guru.com's messaging system for project-related discussions. I strive to respond to messages within 24 hours during business days."