Optimizing Service Catalogues, Elevating ITSM Excellence

With over a decade of experience in service management, I specialize in Service Catalogue Management within SIAM frameworks, leveraging ServiceNow as a powerful ITSM tool to optimize processes and elevate service delivery.

Throughout my career, I’ve successfully:

* Managed global service catalogues for diverse organizations.
* Automated critical workflows, including server provisioning, password resets, mailbox creation, and AD management.
* Delivered seamless integrations in multi-vendor environments to ensure compliance with SIAM principles.
* Enhanced service desk and IT efficiency through innovative solutions and continuous improvements.

I pride myself on a results-oriented approach, combining technical expertise with a customer-centric mindset. My mission is to help organizations streamline their IT services, improve service delivery, and create outstanding user experiences.

Whether you’re looking to design a new service catalogue, optimize existing processes, or implement advanced ServiceNow functionalities, I’m here to provide tailored solutions that meet your unique needs.

📍 Based in Poland | 🌍 Available for Remote and International Projects

Work Terms

Work Terms: I offer remote work exclusively, with availability starting from 16:00 CET onwards. I have all the necessary hardware and tools required for efficient and high-quality service delivery.

Payment Method: Payments can be made via bank transfer. I prefer weekly payments; however, for long-term or serious engagements, I am open to discussing project-based or monthly payment options.