Having experience as Level 1 Support Engineer adept at quickly resolving complex issues managing Incidents and service requests. Keen to find a challenging & suitable work
Having worked within the industry for over 3 years, I have developed an enormous set of skills that would meet, and exceed the expectations for this role. I am happy to mention some of my achievements:
- Taken initiative to complete the task within few hours and helped in avoiding discrepancy in traffic.
- I have owned up my responsibilities and initiated to circulate A2P SMSC Traffic information to all my internal stake holders.
- Reduced technical escalations to management by 30%.
Good knowledge in Linux and Windows Operating Systems and MySql, MS Office
Having hands on experience in using tools like SecureCRT, Wireshark,Textpad 8, Real VNC Viewer,Notepad++, WinScp, Putty etc
Work Terms
Flexible hours