Virtual Assistance, Operations Management, Customer Support & Marketing

Hello there,

I absolutely love to earn your business opportunity. I'm a Graduate, passionate about my work, ambitious, self-motivated, team player, self-starter, quick learner, well organized, multi-tasker, result-oriented, research expert, passionate about technology & able to work towards a deadline.

Total 10 years of experience as a Remote Operation Manager ( Marketing & Customer Service) & VA services to the US & Canadian markets.

Key Skills:

• I'm highly organized, able to work with deadlines, and willing to learn new things.

• I possess a can-do attitude with an eagerness to contribute & ability to work in a fast-paced environment

• Excellent in English written and verbal communication skills.

• Ability to take charge of any task that involves the business.

Expert in Lead Gen & Marketing Management through (Linkedin, Email Marketing, Social Media etc.), Web Research & Analysis, Data Mining, Database Management, Business Development, etc. CRM, Email Marketing, B2B Communication, Lead Generation (LinkedIn Management, Email Marketing, Online Research, YP, Yelp, ZoomInfo, etc.) Business Relationship Management & Calendar Management.


Customer Service Management Skills:

Answer customer mail.
Leadership
Effective Team Training. ...
Communication Skills. ...
Problem-Solving Skills. ...
Performance Management. ...
Operations Management. ...
Strategic Thinking.
Provide follow-ups on order status, product instructions, and product customizations.
Answer pre-order questions by mail, or chat.

E-Com Product / Store Management:

Manage and benchmark product pricing.
Create new products.
Arrange and manage product collections.
Manage inbound links.

VA

Key Skills:

Expert in creating documents and spreadsheets, using office software such as MS Word, Excel, and PowerPoint
• I'm highly organized, loyal, and willing to learn new things.
• I'm excellent in written and verbal communication skills.
• Exceptional interpersonal, time management, and organizational skills.
. Self-training & quick learning as per business needs.
. Multi-tasking & priority management.
. Customer Service Management.
. E-mail Management.

Social Media

Engage with followers and interest keywords.
Share content on different platforms.
Create stories and daily content on social networks.
Source collaborators, partnerships.

Excellent Administrative skills, US English (both written & spoken), Computer savvy with all the latest Software skills -

CRM Knowledge - Monday.com, Zoho & Hubspot.
Communications - Zoom, Slack, Skype, Loom, Gchat, etc.
Project Management tools - Clickup, Asana, etc.


Looking forward to a long-term relationship.


Best Regards,
Subhomoy

Work Terms

40 to 50 hours / Week. Prefer Paypal / Bank Transfer for Payments.