Dual degree holder with 7 years of experience in customer service

Completed BCom and BCA and worked for telecom giants like AT&T, Telstra, Tata and Reliance. Have experience in technical support, data entry, remote service, back office operation, email, chat, etc.

Technical Support Executive: voice, chat and email - AT&T
Installation & troubleshooting of Uverse products (TV, Internet & CVOIP) via live web chat and calls. Provided remote assistance to configure wireless connection & installation/ un-installation of anti-virus to the end users. Sending collated data via email to reporting manager.
Selected as Employee of the month on Aug-2011 & Employee of the quart-yearly (Aug, Sept and Oct).

Customer Care Executive: voice & back office -Telstra
(Error provisioning) Resolved tickets for Add new, Move, Chown, suspend, resume disconnect orders. The products PSTN, ADSL, ADSL 2+, CABLE, CABLE 3.0, Wireless broad band.

Customer Support Executive (Voice)
Processing new orders, reshipments and refunds for Beachbody fitness program.
Received WOW award three times.

Work Terms

Ready to work at least 8 hours per day, 5 days a week.. Expecting 5 to 7 dollars per hour

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