Incident Manager, Change Release manager

SUBRATA DAS
Cell :(+91)9999157195
(+91)8750217427

Email : subratacse123@gmail.com
Career Objective:

To work in IT Service management in Critical Incident management and Change and Release management in critical datacenter environment with state-of-art and technology using current methodologies and to contribute specifically in the field of Service management and become a part of the most challenging assignments.



Work Experience and Key Responsibilities :


HCL Technologies Limited 12th August 2013- Till Date


Project: Anglo American Transition State to Steady state (Mining Project)

Tools used: Service Now(SNOW), NimSoft, Spectrum(Alert Monitoring Tools)


Currently Working on all BT raised Change Requests and all BT Change managements

Receive all BT RFC in a defined Template and Initiate all the BT Major, Minor Change requests in service now Tool

Review the Change quality by assessing the Technical Risk and Business risks for all changes implemented by BT and coordinating with BT Change managers .

Track all the details of Planned start and Planned End time Taking Service Owner approval and close all the UAT and test for all Minor and Major Changes Track Changes in Change Calendar and Change Freeze and Non Freeze periods

Seeking GIMC approval for the normal changes during the Change Freeze periods also updating the same in the Change tickets

Cancelling the Change if delayed due to any reason with appropriate justification and coordinate with BT Change managers

Approve the change on b

Work Terms

4 hours, Weekly, Payment Direct credit to Bank