Empowering businesses with streamlined solutions, exceptional service, and project success—your goals, delivered with precision.
Hi, I’m a dedicated professional with experience as a Project Manager, Training Lead (Customer Experience), and Virtual Assistant. My career focuses on helping businesses improve operations, customer service, and project outcomes.
My Journey
I started as a Project Manager, handling budgets up to £500K and overseeing projects from start to finish. By implementing agile practices, I improved delivery times by 30% and increased team productivity by 25%. My role involved keeping all stakeholders aligned and delivering successful projects that exceeded expectations. Seeing projects come to life and clients’ goals realized was incredibly fulfilling.
As a Training Lead (Customer Experience), I developed programs that improved customer interactions. My training modules reduced customer complaints by 30% and boosted satisfaction scores by 15%. I found great satisfaction in empowering teams to deliver better service, which in turn improved overall business performance.
Currently, as a Virtual Assistant, I manage administrative tasks, content creation, and social media strategies for various clients. I ensure businesses run efficiently by handling day-to-day operations, enabling my clients to focus on their core goals. The flexibility and variety of tasks allow me to continuously adapt to the needs of different businesses.
My Values
Throughout my career, communication has been the key to my success. Whether managing a project or assisting remotely, I prioritize clear and consistent communication to ensure that goals are met. Accountability is another value I uphold—I take responsibility for delivering results and following through on commitments.
Personal Insights
When I’m not working, I’m always seeking ways to enhance productivity and stay organized. I enjoy learning new tools and techniques, especially in project management and customer service. Outside of work, I indulge in creative pursuits like digital art and gaming, which keep me refreshed and provide new perspectives on problem-solving.
Why I Love What I Do
Each role has taught me the importance of adaptability, empathy, and continuous growth. I thrive on delivering real results—whether it’s a well-managed project, a skilled team, or a smoothly running business.
If you’re looking for someone who is adaptable, reliable, and results-driven, I’d be excited to help you achieve your goals.
Work Terms
Hours of Operation:
Monday to Friday: 9:00 AM – 6:00 PM (GMT)
Saturday: Limited availability (by appointment)
Sunday: Closed
Payment Terms:
Payments are accepted via PayPal or bank transfer.