B2B, B2C Marketing (customer service)

Presently I am serving as a QUALITY ASSURANCE MANAGER at Shibli Global Network Lahore. Specialized in business development, sales and marketing strategies, customer acquisition, customer success, technology implementation, and operations management. Communication, management, team leadership, and interpersonal skills are among my strongest assets. With extensive expertise in BPO and a proven track record of success, I have a deep understanding of the challenges and opportunities facing businesses in today's global marketplace. Have the ability to meet challenging goals, and execute significant tasks. Whether working to expand market share, optimize operational efficiencies, or enhance customer satisfaction, I bring a results-driven approach and a commitment to delivering exceptional value to every project. Having expertise in B2B/ B2C/ BPO/ CRM (HubSpot)
Have served 3 years as a Sales Manager in Marble Industry with better sales expertise. Has great knowledge of public dealing through my outstanding communication skills and great team leadership, also has much experience in marketing and sales strategy.
Served 5 years as a customer service representative (international) in the Marble and Granite Industry Specially assigned to customer email handling, phone calls (inbound and outbound), and chat conversation jobs, to tackle all the matters or issues related to customers.