Quality Date Entry works and Customer / Client Support

Three years Engineering Diploma (equivalent to Degree courses) in Electronics & Avionics (First Class), GDPR (100%) with more than 1.5 years of experience in Business Development & Company Management, Company Operations, Business Operations, Team Management, Customer / Client Support, HR & Administration activities, Vendor – Client Management, End to End Business Lifecycle, 17 years of experience in BPO, BPO Operations, Account Receivables, Setting up Individual / Team Objectives, preparing their Appraisal forms and conducting the Appraisals, SLA Delivery, preparing SLA / Revenue / KPI / Forecast, Budget and Target reports, preparing the reports and its graphs for the dashboards, Team Management and Client Management, Project Transition, Project / Process Training and Implementation, Handling Client Escalations, Quality Issues and Customer Complaints, Automation of process using the accounting software (ODBC), assistance to UK Marketing Team, creation of Marketing mail out templates & mail outs.
Successfully automated most of the reports and implemented it for UK, US, Australia - New Zealand, German speaking countries & India offices at one of the organizations I worked for. Proficient in excel report and its functions with proven ability to enhance operational effectiveness and meet operational goals within the cost, time & quality parameters. Significant experience of working with Customers, SLA Deliveries. An effective communicator with relationship management skills with the ability to relate to people at any level of business and management.
My hobbies are Charity works, traveling, watching movies and listening to music.

Work Terms

I can work for any time with a wage of $75 per hour and will provide you a quality output within the stipulated time.