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Skills

  • Administrative Assistant
  • Article Writing
  • Communication Skills
  • Customer Service
  • Data Entry
  • Data Management
  • Interpersonal Skills
  • Skill
  • Virtual Assistants
  • Writing

Services

  • Virtual assistant

    $25/hr Starting at $25 Ongoing

    Dedicated Resource

    My name is Susan and I'm a professional virtual assistant with a 6 year experience in the industry. During the 6 year, I have engaged in various projects involving Customer service, admin support, data...

    Administrative AssistantArticle WritingCommunication SkillsCustomer ServiceData Entry

About

Customer service associate | Content Writer

I carry with me the natural element and creativity. I adopted this while tending to the dynamic needs of
customers during my four years work experience in the various Kenyan industries.
Analytic, Adaptive and Investigative are my core competencies. These three attributes enable me to
identify customer challenges through trend analysis, incorporate feasible mitigation measures for
damage control and offering personalized services to meet individual customer needs while keeping
with the organization standards in the quality of service delivery.
I am assertive and self motivated which helps me in forging forth towards accomplishing delegated
tasks and projects within an environment with limited resources.
Being emotionally passive, helps in maintaining my composure during demanding times and also when
tending to irate customers either on phone or directly. With this, I am able to handle team work
pressure, the differences in ideas and still maintain group focus to assure successful project completion.
I look forward to hearing from you soon.