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Skills

  • Arabic Language
  • Audio Services
  • Chat Support
  • Confidentiality Agreement
  • Customer Retention
  • Customer Service
  • Relationship Management
  • Standard Operating Procedure Writing
  • Team Management
  • Transcription

Services

  • Arabic transcription

    $30/hr Starting at $25

    Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently.  Demonstrated excellent listening skills to ensure accurate transcription of audio recordings. Followed...

    Arabic LanguageAudio ServicesConfidentiality AgreementStandard Operating Procedure WritingTranscription

  • Customer Services

    $30/hr Starting at $25

    I'm a teamleader at Orange company for telecommunications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as...

    Chat SupportCustomer RetentionCustomer ServiceRelationship ManagementTeam Management

About

Arabic transcription || Customer Service

I'm a teamleader at Orange company for telecommunications. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Transcribed audio recordings of interviews, lectures, and other materials accurately and efficiently. Demonstrated excellent listening skills to ensure accurate transcription of audio recordings. Followed established procedures to ensure compliance with confidentiality regulations.

Customer Service
 Customer Retention Strategies
 Live Chat Messaging
 Relationship Building
 Mantain KPIs
 Sales and Upselling
 Transcription
 FTR first time response
 Proficient in Loft2.0

Work Terms

Freelance

Susanna Welson
Susanna Welson
Cairo, Al Qahirah, Egypt
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