Certified Administrator / Certified Force.com Developer

Salesforce Certified Administrator
License 2387441
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Salesforce Certified Force.com Developer
License 3189134

Executive Summary – Multifaceted, ambitious and highly motivated professional. My current and past experience and success indicates strengths in project management, wireless infrastructure, customer service, being focused on several duties at hand/expediency, and leadership within a call center and customer service environment; offering 3 years of Salesforce experience, 7 years of superb technical and customer service experience complimented by proven skill to significantly enhance corporate objectives by utilizing the following areas of expertise:
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Salesforce- CRM
ITIL V3. Foundation
Customer Service Management
Complaint Handling & Resolution
Release Management
Quality Assurance
Operations Management
Information Technology
Wireless Technologies
Conflict Resolution
Mobile Application
Information System
Six Sigma Mythology
Project Management
Escalation Management

Work Terms

M-F 7pm - 11pm est.
S-S 8am - 8pm est.