I have 11 years of IT Experience and played several roles such as Project & Operation Management / Service Delivery / Business Analysis/ Account Management
Technocrat with hands-on experience in leading teams for successful project management while ensuring a high-quality service delivery experience and elevating client satisfaction in line with SLAs and work processes
Expertise in Program Management, Delivery Management & Project Management.
Evaluated business processes, anticipated requirements, uncovered areas for improvement, and developed and implemented solutions.
Evaluated potential software solutions, including off-the-shelf and open source components, and the system architecture to ensure that they meet business requirements.
Skills in conducting various reviews, tracking performance of projects & team for enhancing the performance and quality
Lead cross-functional business process re-engineering teams and continuous improvement efforts.
Skilled at devising plans / policies aimed at enhancing overall organizational growth, sustaining profitability of operations and improving service delivery
Strong management skills, with proficiency in leading & motivating individuals to maximize levels of productivity; possess the capability to think clearly and logically
Work Terms
I am flexible in terms of work timings, i have BOFA Account through which the commercials can be dealt with, Feel free to call on my cell phone if there is any urgency.