Customer Support Expert, Zendesk Nerd, Mobile Gaming Support Master, Community Manager, and slightly obsessed with markdown.
Hi there! My name is Taula and I'd love to help out with your Zendesk, community management, FAQ/Knowledge Base building needs! I've got over 3 years experience in the fast paced and ever changeable world of mobile gaming support and customer service. My special strength is building up knowledge bases, FAQs, customer self-help hubs and automating and deflecting tickets. I'm great at identifying issues before they become problems, and I'm probably a little too fond of tagging, markdown, ?and note-taking systems.
Work Terms
Please note that I am not interested in any work involving answering phone calls. I will be more than happy to conduct a phone interview, but my customer service skills are built on an online, social media foundation. I believe in providing the best customer experience and I do believe I could offer that with phone support.
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