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Skills

  • Business Development
  • Client Development
  • Client Issue Resolution
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service Management
  • Relationship Management
  • Relationship Marketing
  • Salesforce

Services

  • Client-Centric Business Development

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    Are you looking for someone who can seamlessly blend business development with CRM strategy to drive customer satisfaction, retention, and long-term growth? You're in the right place! I bring a results-driven...

    Business DevelopmentClient DevelopmentClient Issue ResolutionCRMCustomer Experience Management

About

Driving Business Growth with Strategic CRM, Client Retention & Relationship Marketing | Salesforce Specialist | Customer-Centric Solutions

Hi, I’m Tejashwi Roy – a results-driven Business Development and Customer Success professional with over 6 years of experience helping businesses build stronger client relationships and scale operations with precision.

I specialize in CRM management, client development, issue resolution, and customer satisfaction. My approach blends strategy with empathy—understanding what your customers need and building systems that keep them engaged, loyal, and happy.

Having worked across high-growth startups and product-led companies, I bring deep operational knowledge and strong interpersonal skills to the table. Whether you're looking to implement Salesforce, improve client onboarding, or retain your most valuable customers, I’ll help you make the right impact.

My core competencies include: ✔ Business Development
✔ Client Development & Issue Resolution
✔ CRM (Salesforce expert)
✔ Customer Retention & Satisfaction
✔ Relationship Management & Marketing
✔ Customer Service Management
✔ Customer Experience Optimization

What sets me apart is my hands-on, analytical, and people-first mindset. I don't just tick boxes—I dig deep into business goals, customer behavior, and engagement metrics to offer solutions that create long-term success.

Let’s connect and grow your customer base while delivering exceptional value to every client you serve!

Work Terms

🕒 Availability:
Flexible hours – typically available between 10 AM and 10 PM IST (can adjust based on project needs). I also accommodate weekend check-ins, depending on the project.

💬 Communication:
I prefer clear, prompt communication through Guru chat, email, or scheduled video calls via Zoom or Google Meet. Expect fast responses and proactive updates throughout the project.

💰 Payment Terms:
Hourly or milestone-based, depending on the project scope. I believe in transparency and fair pricing for high-quality outcomes.

✅ Commitment:
Client satisfaction is non-negotiable. I aim to go beyond deliverables—offering ideas, solving real problems, and becoming a trusted partner in your business success.