Highly organized and results-oriented Virtual Assistant with experience in providing exceptional administrative, technical, and creative support to busy professionals and businesses.
CALL CENTER CUSTOMER SERVICE AGENT April 2024– current
Oyo State Health Insurance Agency, Ibadan, Oyo
Entered and updated customer data to create and modify account information.
Listened actively to complaints, feedback and feature requests for future improvement.
Multitasked to resolve inquiries in real time, whilst giving customers full attention.
Placed and answered phone calls to meet fluctuating demand.
ENROLLMENT OFFICER Dec 2022 - Current
Oyo State Health Insurance Agency, Ibadan, Oyo
Screened enrollee registration forms to determine needs, eligibility and financial coverage.
Trained new staff and oversaw team members performance to consistently deliver above-expectation results as team lead
Guided enrollee in filling out registration forms for information accuracy.
Continuously evaluated and improved operations, strengthening policies to keep the team running.
Oversaw data management, resolved issues, produced enrollees’ ID cards, and facilitated issuance.
CUSTOMER SUPPORT AGENT Jan 2023 - April 2024
Oralux Ecommerce, Remote
Provided targeted customer support via live chat and telephone.
Processed order and reconciled accounts.
Explained product features and employed technical product knowledge to describe capabilities and limitations.
Recorded successful deliveries in CRM system for accurate documentation and tracking.
SECRETARY RECEPTIONIST Feb 2018 - Jan 2022
The Scripture Grace Foundation, Ibadan, Oyo
Composed and proofread correspondence, reports and confidential documents.
Maintained office records detailing budget information, employee time cards and purchase orders.
Received and screened telephone calls, visitors and incoming correspondence.
Accepted deliveries and registered mail following internal policies and supervisory direction.
Work Terms
Available to work Monday - Saturday 9am to 5pm