Efficiency with heart: Your success is my mission. Proactive, precise & passionate virtual support to elevate your business

As a skilled virtual assistant and dedicated problem-solver, I offer a unique combination of administrative expertise, customer service excellence, and a passion for helping businesses thrive. With experience supporting students and stakeholders at the University of Pretoria, I specialize in streamlining workflows, resolving queries efficiently, and building strong professional relationships with meticulous attention to detail. My services include calendar scheduling and data entry, but what sets me apart is my proactive approach, tech-savviness (Microsoft Office, Google Workspace), and commitment to confidentiality. Beyond my professional skills, I bring a human-centric approach shaped by my divinity studies and student leadership roles, where I learned the art of empathetic communication and conflict resolution. Growing up in Johannesburg taught me resourcefulness and adaptability, qualities I apply daily in my work. I recharge by hiking, often brainstorming solutions to work challenges on the trail. My work ethic is guided by integrity, a growth mindset, and the belief that small, thoughtful changes like the training session improvements I implemented at UP that boosted satisfaction by 20% can create a significant impact. Whether you need a virtual assistant who takes ownership of tasks, a customer service specialist who anticipates needs, or a detail-oriented project coordinator, I'm here to help your business run smoothly. Fun fact: My name, Thabang, means "be happy" in Sesothoa philosophy, which I bring to every professional interaction because a positive attitude transforms challenges into opportunities.