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Skills

  • Analytics
  • Business Intelligence
  • Data Analysis
  • Data Visualization
  • Power BI

Services

  • Data Analytics

    $12/hr Starting at $650 Ongoing

    Dedicated Resource

    Requirements Elicitation & Analysis: I employ a data-driven approach, utilizing interviews, workshops, and user stories to elicit, document, and analyze functional and non-functional requirements. Process...

    AnalyticsBusiness IntelligenceData AnalysisData VisualizationPower BI

About

I help companies achieve operational excellence by leveraging my expertise in Quality Analytics, Lean Six Sigma methodologies, Data Analytics, and Leadership.

I have an extensive work experience spanning over 15 years in various industries, including animation, business process outsourcing, and IT services. Throughout my career, I have consistently demonstrated a high level of expertise in quality analytics, project management, and leadership.

At Stream Global Solutions, where I worked as a Quality Analyst from November 2005 to January 2010, I received the CS LOB Most Outstanding QA award in July 2008. Later, I joined Bouncing Ball Inc. as the Department Head and Administrative Assistant from February 2010 to February 2012. During my tenure, I successfully headed the rough animation phase of animation projects, handled company inventory and logistics, and administrative requests. I also served as the project manager and scriptwriter of "Sulundon," which won the Animahenasyon Best Regional Entry award in 2010.

In April 2012, I joined Accenture Inc. as a Quality Analyst and Project Control Services, where I worked for five years until February 2018. During my tenure, I developed various automation platforms to reduce costs, coached and mentored leaders, and acted as a point of contact for client relations. My contributions earned me the Spotlight Award in June 2017 and the People Developer Award in July 2016. Additionally, I earned the Lean Six Sigma certification on March 28, 2013.

Later, from February 2018 to March 2021, I worked as the Training and Quality Manager at Digital Connections IT Services. In this role, I managed and set up the overall Quality department, enhanced the training program for product specs, created leadership training modules, and established and managed a network of center partners for expansion and outsourcing. I also created the Business Excellence Department.

Since then, I have been working as a freelance and consulting BPO setup consultant, where I have improved recruiting and training processes, uptrained leadership teams, managed client risk, and provided creative direction for social me

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