Constantly evolving, Never settling

Working as a call center agent under a telecommunications (telco) account involves providing customer support and assistance to individuals who have inquiries, issues, or requests related to their telecom services. Agents handle a variety of tasks, including answering customer calls, responding to emails, and engaging in live chats. We address concerns such as billing inquiries, technical problems, service disruptions, and account changes.
We need a strong understanding of the telco company's products and services, as well as its policies and procedures. We use a computer system to access customer information, log interactions, and navigate through troubleshooting guides. Patience, effective communication skills, and the ability to remain calm under pressure are crucial in this role, as interactions can range from simple inquiries to complex technical problems.
The goal of a telco call center agent is to provide efficient and accurate assistance to customers, aiming to resolve their issues promptly. This often involves diagnosing problems, providing step-by-step instructions, and escalating more complex issues to higher-level support teams if necessary. The role can be demanding, as we might encounter frustrated or upset customers, but successfully addressing their concerns can lead to customer satisfaction and loyalty.
Overall, working as a call center agent under a telco account requires a combination of technical knowledge, interpersonal skills, and a customer-centric approach to ensure positive interactions and effective issue resolution.

OUTBOUND SALES TPG

An outbound sales agent role at TPG Telecom would involve actively reaching out to potential customers and promoting TPG Telecom's products and services. TPG Telecom is a telecommunications company that offers a range of services such as internet, mobile plans, and home phone services. Here's an overview of what the role might entail: Product Knowledge, Communication Skills, Customer-Centric Approach, Sales Techniques, Adaptability, Time Management, Resilience, Computer Skills, Team Collaboration, Ethical Conduct, Goal-Oriented, Follow-Up Skills, Problem-Solving, Negotiation Skills, Empathy.

T-MOBILE

As an Account Expert at T-Mobile, you will play a pivotal role in delivering exceptional customer service and ensuring the satisfaction of our valued clients. You'll be the go-to person for managing customer accounts, addressing inquiries, and providing tailored solutions to meet their wireless communication needs. With your expertise in T-Mobile's products and services, you will guide customers through account setup, modifications, and troubleshooting, ensuring a seamless and positive experience.

SKILLS:
Account Management:
Customer Support:
Product Knowledge:
Problem Resolution:
Upselling and Cross-selling:
Documentation:
Training and Education
Performance Metrics


TELSTRA

Assisting customers with billing inquiries, service problems, technical difficulties, and account management..

Work Terms

Availability:
Part-time, minimum of 3-4 hours per day.

Preferred workdays:
Any day except Monday and Tuesday.

Payment Terms:
Any digital wallet (except GCash) or bank transfers.