Self motivated individual with ability in handling multiple priorities with genuine interest in personal & professional development.

• Created cost-benefit analyses and ROI assessments that were used as the basis for decision-making on proposed IT implementation projects.
• Excelled in guiding the work of technical teams
• Schedule and conduct status meetings with appropriate development resources and customers.
• Provide proper refund and compensation to customers on time.
• Assist sales team in business acquisitions, planning, retention and management.
• Conducting system study and coordinating with team members for System Design & Integration, Application Maintenance, etc.
• Analyzing bugs and getting the issues resolved with development team as well as support & maintenance teams.
• Creating test plans, test cases and test scripts / procedures for carrying out unit / integration / system / performance / compatibility / regression tests at various stages in the SDLC.
• Handling various technical aspects like software design, coding of modules, monitoring critical paths & taking appropriate actions.
• Supervising smooth implementation Managing client relationships to build a reputation for excellent service and generate repeat business.
• Negotiate and manage agreements through business contract process.
• Create online videos, training guides, FAQs, WebEx training sessions etc. to benefit all customers.
• Identify and develop problem solving methodologies to resolve customer issues.Maintaining a professional image at all times.
• Working closely with small and medium sized businesses.
• Managing and monitoring the performance of employees.
• Putting into effect new procedures and policies passed down from Head Office.
• Handling customer queries face to face, over the phone or via correspondence.
• Presenting information clearly to clients, work colleagues and third parties.
• Ensure proper escalation in case of deviations from process

Attachments (Click to Preview)