Dedicated ITSM/ITIL consultant and Cherwell Service Management developer/
Technical Implementation
• Delivery of Cherwell ITSM toolset capabilities and ITIL best practices
• Integrations with complimentary toolsets including JIRA, DocuSign and network management
• Design and management of custom scheduling system, underpinned by Cherwell
Business Analysis:
• Strategic IT alignment and solution delivery
• Inter-departmental workflow
• Network infrastructure design and management
• Technical Writing and system documentation
Personal Attributes
• Team leader
• Public speaker
• Excellent communication skills both verbally and written
• Ability to apply technology-driven solutions to commercial opportunities
Methodologies Technologies
• MCSE • Cherwell Service Management (v5.x +)
• Business Management & Administration • Email & Internet infrastructure
• Institute of Directors • Active Directory
• Internet services
• CRM/ERP
• eLearn
Industry Experience
• Construction
• Managed Services
• Utilities
• Consultancy
Work Terms
I work using a phased roadmap rather than overall deliverables. This provides for quicker concept-to-live functionality and manageable billing cycles.
I travel nationally and internationally to consult onsite and deliver remotely. Happy to sign NDA, contracts and indemnity insurance.