Results-driven IT professional with over 8 years of hands-on experience in Microsoft Office 365 configuration, support, and implementation. Expert in deploying and optimizing O365 services, including Exchange Online, SharePoint Online, OneDrive, and Microsoft Teams. Adept at troubleshooting, migration, and end-user training, ensuring seamless business operations and maximized productivity. Skilled in collaborating with cross-functional teams and delivering customer-centric solutions in diverse IT environments

Work Terms

a) Scope of Work
• Clear description of services to be provided.
• Deliverables (e.g., discuss, documents, approve & completed project).
• Deadlines or milestones for the work.
b) Revisions
• Number of revisions allowed within the project.
• Terms for additional changes (e.g., extra cost for more revisions).
c) Tools and Communication
• Platforms or tools to be used for communication (e.g., email, Whatsapp & Zoom).
• File formats and software standards for deliverables.
d) Work Schedule
• Estimated hours of work or time commitment (if hourly work).
• Availability times (e.g., "Monday–Friday, 9 AM to 5 PM").
e) Intellectual Property (IP) and Ownership
• Whether the work becomes the client's property upon full payment.
• Freelancer retains or releases IP rights.
f) Confidentiality
• Agreement to protect sensitive client data.
• Non-disclosure clauses if needed.