Turning IT Complexity into Business Simplicity
10+ years of success in delivering IT solutions, as diverse as IT Infrastructure Management & Support, System
Operations, Web Services, and Business Development, within multiple industry settings.
- Equal blend of technical expertise, communication skills, and understanding of customer service.
- Proven ability to translate business needs into technology requirements that support your business objectives. Skilled in managing all phases of IT Projects, from need analysis and requirements definition, to implementation, and post implementation support.
- Solid Analytical abilities, and technical aptitude in a broad range of systems.
- Extensive knowledge and experience in supporting Windows-based servers (Including Hyper-V and ADS),end-points, and on various hardware platforms.
- Excellent communication (Oral & Written), and interpersonal skills, with team members, C-suite level, and clients
- Experience with multichannel service & support, via phone, live chat, and mail, while providing complex information in an easy to understand manner to end users.
- Strong understanding of implementation & adherence of various IT compliance frameworks.