In my capacity as an Sales Operations Leader, I oversee a team of Sales Managers and professionals dedicated to providing strategic support and solutions to our sales organization. My role involves supervising the implementation and optimization of CRM systems, sales processes, and analytics tools, alongside offering coaching to ensure our team meets or exceeds targets.
Drawing from a rich background in project management, business analysis, account management, and lean six sigma methodologies, I have effectively managed and executed numerous projects spanning across B2C, B2B, Sales, Customer Success & Support in multuple industries. Throughout these initiatives, I have consistently delivered tangible value to clients and stakeholders. I am deeply committed to nurturing and empowering others, fostering a culture of collaboration and continuous improvement. My unwavering dedication to driving business objectives forward through innovation and a relentless pursuit of excellence underscores my professional ethos.
Additionally, I possess expertise in building and scaling Contact Center Operations from the ground up, further enhancing my ability to drive success within any organization.