11+ years of experience in Operations Management, Project Management, Quality Management, and processes development
Expert in managing team throughout all project phases and ensure that all stakeholders are in contact.
Hands-on experience in staffing, training, customer service, MoM, and QoQ performance management.
Expert in implementing project scope by establishing a work breakdown framework for milestones and critical path challenges to meet project deadlines.
Awarded multiple time with Delivering Outcomes Award, Milestone Award, Leading In The New Award, and Accenture Operations Encore Awards by Accenture
Trained, coached, and mentored staff to promote effective implementation of a new program.
Built a professional relationship with clients with interpersonal communication skills and follow-up measures.
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