ITIL V4 to learn easily with practical and real case studies.

With 16 years of comprehensive experience in the IT industry, I have built a well-rounded skill set across all levels of IT operations, from analyst to head of operations. My career has been marked by a strong focus on IT Service Management (ITSM), with a particular emphasis on ITIL best practices. Over the years, I have gained hands-on expertise in managing and optimizing IT operations, driving service excellence, and ensuring alignment between IT services and business objectives.

Throughout my career, I have consistently applied ITIL principles to improve service delivery, enhance operational efficiency, and foster continuous improvement. This experience has equipped me with a deep understanding of ITIL's Service Value System (SVS), the four dimensions of service management, and the Service Value Chain (SVC). As I progressed from technical roles to leadership positions, I successfully led teams in the implementation of ITIL processes, including incident, change, problem, and service-level management.

In my leadership role as head of operations, I was responsible for overseeing large-scale IT projects, driving cross-functional collaboration, and ensuring that IT services were both scalable and adaptable to the needs of the business. I also mentored teams and championed a culture of continuous improvement, ensuring that IT services contributed to achieving organizational goals.

My career has been built on a foundation of ITIL best practices, and I have demonstrated the ability to implement these practices in a way that drives measurable value. This blend of hands-on technical expertise and leadership experience enables me to guide organizations through successful IT transformations and deliver sustainable improvements in service management.

Work Terms

7pm to 10 pm on Weekdays. 9am to 6pm on weekends.