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Skills

  • Business Process Design
  • Business Process Reengineering
  • Claims Management
  • Cost Reduction
  • Customer Retention
  • Customer Service
  • Dashboard Design
  • Director
  • Innovation Consulting
  • Life Insurance
  • Operations Management

Services

  • Transform to Deliver

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a senior professional, with over 20 years of rich experience in all facets Business Operations domain (from setting up to scale & consolidation) and championing Transformation Agenda in leading MNC...

    Business Process DesignBusiness Process ReengineeringClaims ManagementCost ReductionCustomer Retention

About

Transform to Deliver

A leadership team member, having mentored a team of 400+ driving company objectives through judicious blend of strategy and execution.

Key Responsibility Profile:
• Thought leadership and direction to overall Operations function including New Business, Customer Service, Call Centre, Underwriting, Claims, Distribution Licensing & Group Business.
• Delivery of high-quality Customer experience through continuous improvement in policies and processes.
• Strategic advice & business decision support to CEO & the organization as Core Committee member.
• Built sustainable, profitable, scalable and compliant operating business model, influencing key stakeholders like Sales, IT, Products, Risk Control, Legal & Compliance.
•Strong Corporate Governance through effective representation at Board viz. Policyholder Protection, Risk Working Group; leading, facilitating steering committees to develop strong relationships with key partners.

Significant Achievements:
• A Start-up specialist, set up entire Operations, grounds up; subsequently optimized operational design & key performance metrics to propel growth trajectory. (Ranked amongst Top 10 Industry Player)
• Transformed business operations, creating competition barriers; leveraged mobility and digital platform to simplify customer journey for instant gratification.
• Built critical mass of leaders with ownership mindset, significantly improving Employee Satisfaction.
• Successfully lead the Due Diligence exercise during the shareholder transition, recognized as the smoothest & seamless integration of businesses.
• Championed Strategic transformation of BPO structure, renegotiating contracts, building backend scalability and flexibility leading to significant cost saves.
• Lead multiple strategic transformation initiatives partnering with consulting firms like McKinsey, E&Y and ECS to recreate Operations & Servicing blue prints and then lead its implementation.

Work Terms

Flexible & Open for discussion to create a win-win and build engaging partnership.