Hi, I'm a Data Entry Specialist/Analyst/Quality Assurance with an experience of 3 years on my previous company that handles Healthcare, Financial Services, Legal, Government, Publishing, Manufacturing, Retail and Other Commercial Industries.

Im hardworking and flexible also can communicate well. I have a typing speed of 60-75wpm.

I am also doing "Cold Calls" and have 1 year experience on it.
• Answer incoming calls and respond to customer’s emails.
• Management and resolve customer complaints.
• Sell products and place customer orders in the computer system.
• Identify and escalate issues to supervisors.
• Provide product and service information to customers.
• Research required information using available resources.
• Research, identify, and resolve customer complaints using applicable software.
• Process orders, forms, and application.
• Route calls to appropriate resources.
• Document all call information according to standard operating procedures.
• Recognize, document, and alert the management team of trends in customer calls..
• Follow up customer calls where necessary.
• Upsell products and services.
• Complete call logs and reports.
• Other duties as assigned.

I may not be the best however; I can say that I will do my BEST in every project that I have which results to successful projects and good working relationship with them.

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