I've spent the last two years working as a Customer Service Representative at Opay Digital Service Limited, where I helped customers navigate their transactions, resolve issues, and ensure they had a smooth experience with our platform. Whether it was troubleshooting payment concerns, answering inquiries, or providing step-by-step guidance, my goal was always to make things as easy and stress-free as possible for users.

One thing I’ve learned in customer service is that every interaction matters. I’ve developed strong communication skills, the ability to stay calm under pressure, and a knack for problem-solving—because at the end of the day, a happy customer means a successful business. I also love collaborating with different teams to find better ways to improve the customer experience and make processes more efficient.

Beyond customer service, I have a technical background in full-stack development, which has given me an even deeper understanding of digital platforms and how to bridge the gap between users and technology. I believe great customer service isn’t just about answering questions—it’s about making people feel heard, valued, and supported.

I’m excited to continue growing in this field, bringing my experience, problem-solving mindset, and passion for helping people into my next opportunity.