General Virtual Assistant and Customer Service Representative for Non-voice

Customer Service Representative (Chat & Email)

Answering customers' inquiries via Chat, Email, and Social Media. providing the right information.
Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
Building lasting relationships with clients and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Making sales or recommendations for services that may better suit customers’ needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.

General Virtual Assistant (Real Estate)
Preparing correspondence, scheduling meetings, and making travel arrangements.
Preparing real estate forms and documents.
Coordinating showings
Ordering supplies, preparing and distributing marketing materials.
Maintaining electronic and paper filing systems.
Preparing listing materials and posting property listings.
Managing a client database and preparing reports.
Handling social media accounts
Performing other duties as assigned.

Work Terms

I can work 20 to 30 hours per week